One Star Cover - Helpdesk Support |
The One Star service level provides access to the industry leading Direct Visual helpdesk
- 8am to 6pm Video helpdesk
- Access to out of hours engineer by telephone
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Two Star Cover - Return to Base Extended Warranty & Software Subscription |
Parts and labour cover for any failed equipment, inclusive of software subscription.
- Upon diagnosis of the equipment as being faulty the customer can return the unit using an authorised carrier. The customer is responsible for the cost of carriage.
- Direct Visual will arrange with the manufacturer for the product to be repaired and returned to the customer.
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Three Star Cover - Advanced Replacement |
This is a cost effective solution for customers who want to ensure continuous service of their videoconferencing system.
- Upon diagnosis of hardware fault, Direct Visual will despatch a replacement system for delivery on site within 2 working days (UK only).
- Once the replacement system is installed the customer can return the faulty unit for repair, The customer is responsible for the cost of carriage.
- The replacement unit will remain on site until the faulty unit is repaired and returned.
This package is inclusive of hardware and software maintenance
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Four Star Cover - On Site Support |
A comprehensive package which includes emergency replacement and hardware and software maintenance together with an engineer
A Direct Visual Engineer with attend the customer's site for any hardware problems or to replace or to return repaired product.
- Same Day response wherever possible
- In addition an engineer will visit once a year to check that the system is performing correctly and advise the customer about environmental issues or provide extra traning to enhance the use of their system.
This package is inclusive of Advanced Replacement, Extended Warranty and Software Subscription
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