Case Study

A Government department is leading the way in the promotion of ‘green’ technology with the purchase of cutting edge videoconferencing systems to enhance communications between its staff.

Colleagues hold regular multi-site inter-departmental meetings with the equipment purchased from Direct Visual.

The new systems will enable significantly enhanced audio and video quality for fast, effective meetings.

Simon Newby, Direct Visual’s Government specialist, and the account manager, comments: "We are delighted to have further strengthened our position within Video Communications in the Government. And understand that the reason for our strong relationship is because of the work we have done to ensure useage and adoption within our partners, and to make sure that the whole project is as stress free as possible."

Direct Visual is providing the department with a “fully managed” videoconferencing service using set-top systems from global videoconferencing manufacturer TANDBERG, including the latest in High Definition technology, the Edge Series.

Our ‘Managed Service Offering’ is an essential part of our customer support programme. It takes away all the hassle and strain of managing your videoconferencing requirements - freeing up more time for you to concentrate on the key elements of your business.

The package includes, amongst others, the following cost-effective benefits:

[1] Remote Management
Our highly experienced team of trained technicians will set up and manage all your videoconferencing calls wherever you are in the world – without ever having to visit your site.

[2] Conference Booking
The unique room booking and management service will guarantee all your calls are scheduled, and the equipment is available whenever you need it, wherever you are.

[3] Branded Service
We’ll integrate into your organisation and become your videoconferencing function. Our specially trained operators will answer all calls with your company name – offering the professionalism, experience and knowledge of an in-house department.

[4] Training
You’ll have access to your own personal dedicated trainer who’ll offer unrivalled training and support – enabling you to use the system with ease and confidence, and helping you to gain the best possible advantage from your investment.

[5] Helpdesk
Our highly trained helpdesk engineers are just a call away – by video, telephone or Email. They’ll provide instant advice, support and consultation on any aspect of your videoconferencing equipment.

[6] Single Point of Contact
Your dedicated Account Manager and personalised support team will ensure you receive the most efficient and tailored support possible from a single point of contact, rather than having to pool knowledge and expertise from a diversity of sources.

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