Direct Visual’s team of committed professionals becomes your internal resource, taking care of all your videoconferencing needs from purchase of equipment through to multipoint bookings, maintenance and software and hardware upgrades. This gives your employees more effective time to do their own job.

Choosing to outsource the service enables users to simply walk into the conference room at the start of their meeting. The service eliminates set-up times, connection problems and technical issues; and offers everything from connection to organising refreshments if required.

The conference is initiated with a meet and greet operator, who welcomes everyone into the conference and introduces each site as they connect. The operator advises participants of poor quality audio or video and offers assistance to help. Once the operator is happy with the quality and connection of the call she will then wish the participants a good meeting and leave a number to call should they experience any difficulties.

The conference is then monitored throughout, with the operator intervening as necessary to ensure the highest quality connection, audio and video is maintained.

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