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POLYCOM EXPANDS TELEPRESENCE PORTFOLIO TO HELP ORGANISATIONS CONNECT THEIR ENTIRE KNOWLEDGE NETWORK
Polycom Telepresence Experience solutions offer “just-like-being-there” experience enabling collaboration with knowledge
workers at all levels and locations within an organization through interoperability with desktop and conference room video
endpoints.
Polycom has announced Polycom Telepresence Experience High Definition (TPX HD 306M), a new telepresence solution that
provides an extraordinarily life-like, high definition collaboration experience for people in different locations,
enabling them to increase productivity, improve knowledge transfer and accelerate decision-making by working together
as effectively as if they were in the same room.
Based on industry-leading, standards-based Polycom video collaboration technology, Polycom TPX HD works seamlessly with
Polycom RealPresence™ Experience (RPX™), the only truly immersive telepresence solution in the market today, as well as
the million-plus standards-based desktop and conference room video conferencing systems from Polycom and other
manufacturers that are in use today around the world. Unlike other proprietary telepresence offerings, Polycom offers
the only portfolio of telepresence and immersive telepresence solutions that fully interoperate with and protect customers’
investments in video conferencing systems.
To deliver a truly seamless and effortless telepresence experience Polycom offers with its certified partners, managed
telepresence services that strip away any complexity associated with scheduling or initiating a call. Leveraging this
service offering, a telepresence call is managed through a Video Network Operations Centre (VNOC) resource, allowing
participants to simply walk into meeting rooms to find the call is already up and running. This service includes connecting
both telepresence rooms and video conferencing endpoints on desktops and in conference rooms to provide the most effective,
widely accessible and high-quality experience possible.
“Telepresence and video collaboration have the potential to dramatically change how organizations work by minimizing the
boundaries of distance. The overall value to customers is limited if the collaboration is not available in all locations
and to all levels of knowledge workers,” said Nora Freedman, senior analyst, enterprise networks, IDC. “A standards-based
approach can help customers realize the full potential of telepresence and video collaboration by reducing and/or
eliminating the challenges of implementation and integration with IT, as video communication is deployed throughout a
customer's network.”
“Polycom offers the deepest and broadest portfolio of telepresence, immersive telepresence and advanced video collaboration
solutions in the market today, and we are making it all work together seamlessly to help customers reap the maximum benefits,
value and competitive advantages,” said Bob Hagerty, chairman and CEO of Polycom. “Polycom enables customers to connect
their entire organization, not just the C-level meeting rooms, because information that drives decisions may be in a branch
office, a home office, a factory floor, a hotel room, or at a customer or partner site. Opening possibilities to
collaborate throughout as well as outside an organization increases the value of this technology exponentially for
customers.”
The Polycom Telepresence Experience offers a unique design that makes people feel like they are sitting across the table
from co-workers, partners and customers residing in other locations; delivering the finest detail and nuance of expression
in voice and video. The stunning same-room experience is made possible through high definition video displayed in life-like
proportions, crystal-clear high definition directional audio that allows participants to hear where remote participants are
located within the room when they speak, and the industry’s only high definition content-sharing capabilities that allow
participants to share virtually any type of content simultaneously in a call. The Polycom TPX HD 306M solution features
three, 60-inch HD plasma displays encased in a stylish video wall, which encompasses all of the video conferencing
technology, cameras and high-fidelity stereo system. Components include a specially designed conference table that positions
six people on camera, 360-degree ceiling microphones, three Polycom EagleEye™ HD cameras and an easy-to-use touch-screen
control system.
Consistent with its overall strategy, Polycom is working closely with its strategic global partners including Nortel, IBM,
and Avaya to align the Polycom Telepresence Experience offering and services with these core unified communications
environments.
“Telepresence and other video conferencing systems are becoming essential tools for organizations looking to improve
collaboration and effectiveness among teams while reducing their carbon footprint as they become more geographically
dispersed and globally focused,” said Dietmar Wendt, president, Global Services, Nortel. “Working with Polycom, Nortel is
delivering interoperable telepresence and video conferencing solutions with managed multimedia services on a global basis.
Nortel supplies everything from network design and installation to operation, management, scheduling, and utility-based
pricing and service delivery. Nortel is helping customers get the most out of video conferencing and telepresence, which is
transforming the way they do business and creating new growth opportunities by enabling them to work more effectively across
distances.”
The Polycom Telepresence Experience system extends Polycom’s telepresence line which began with the Polycom Real Presence
Experience (RPX) HD line: the only immersive telepresence solution on the market today offering a complete room-within-a-room
environment in which all of the components (from furniture to lighting to chairs and acoustic wall treatments) are included
and optimized to provide the quintessential realistic remote meeting experience. Polycom RPX HD solutions also differ from
the Polycom TPX HD solution by offering seamless, cinematic eight or 16-foot rear-projection displays that show the entire
room and include personal content displays built into the tables to enable participants to see minute details. Polycom RPX
HD solutions also come in a variety of configurations supporting between four and 28 people on camera to accommodate
different applications and room requirements.
The Polycom TPX HD solution is completely interoperable with Polycom RPX HD immersive telepresence solutions, enabling
customers to deploy two, three and four-screen telepresence solutions to meet different business, application and capacity
needs. Like the TPX, the RPX immersive telepresence solutions also fully support all standards-based desktop and conference
room video conferencing systems, including HD systems, in both point-to-point and multi-point call scenarios.
Polycom TPX HD and RPX HD solutions are designed as multipurpose rooms, allowing customers to maintain full use of the
rooms as a meeting facility for both telepresence and non-telepresence meetings. The full table design and spacing allows
for seating around the entire table when it is not being used for telepresence applications.
Polycom offers implementation, maintenance and managed services for its telepresence solutions through certified channel
partners. Implementation services include pre-evaluation of the room environment and network as well as complete
installation and set up. Maintenance services include 24x7 phone support, on-site support, next-day parts replacement for
technology components, twice-a-year onsite preventative maintenance, and planning and implementation of qualified software
upgrades.
Polycom Telepresence Solutions Managed Services includes a high-level support relationship that provides customers with a
complete telepresence management solution to help them get the best possible experience and realize the maximum value from
their investment in telepresence technology. The offering includes Video Network Operations Centre (VNOC) services available
24x7 that greatly enhance the adoption and overall productivity of a customer’s telepresence solution through managed call
scheduling and initiation, remote monitoring, fault management and monthly reporting.
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